How we handle your personal information
Last updated: September 2026
This Privacy Policy explains how 4Drive Poland collects, uses and protects personal data when you interact with our website or services. We are committed to handling your information responsibly and in compliance with applicable data protection laws.
4Drive Poland operates the website 4drivepoland.com, providing vehicle booking services in Poland. Our registered address is Podgorze, Krakow, Poland. We can be reached at [email protected] during our operating hours: Monday to Sunday, 8:00 AM - 8:00 PM (GMT+1).
When you book through our platform, you enter into a contract with the local vehicle provider at your chosen location. That provider processes your booking data as a data controller for the purposes of fulfilling the rental agreement.
We collect information you provide directly through our website. This includes data submitted via our contact form or review submission form, such as your name, email address and any message content you choose to share with us.
Our web server automatically logs technical information when you visit our site. These logs include your IP address, browser type, referring page, pages visited and timestamps. This technical data helps us maintain site security and understand how visitors navigate our platform.
When you make a booking, you provide personal details including your name, email address, phone number, driver's licence information and payment card details for the booking advance. This information is transmitted to our booking system and to the local rental company that will provide the vehicle.
The rental company processes your booking data as necessary to prepare the rental agreement, verify your eligibility to drive and complete the transaction. They become a data controller for this information and handle it according to their own privacy practices.
Payment card information for the online booking advance is processed by our payment service provider using secure, encrypted connections. We do not store full card details on our servers.
Our website uses cookies - small text files stored on your device - to improve functionality and understand site usage. Session cookies maintain your browsing state as you move between pages. Persistent cookies remember your preferences on return visits.
We use web analytics tools to collect aggregated statistics about visitor behaviour, traffic sources and popular pages. This analysis helps us improve site structure and content. Analytics data is typically anonymised or pseudonymised and does not identify individual visitors.
You can control cookie preferences through your browser settings. Disabling cookies may affect certain site features but will not prevent you from viewing content or making bookings.
We use the information we collect for several operational purposes. Contact form submissions allow us to respond to enquiries, address questions about our services and provide customer support.
Booking data is used to process reservations, send confirmation emails and vouchers, and communicate important details about your upcoming rental. We may also send follow-up messages related to your specific booking.
Technical logs and analytics help us monitor site performance, identify technical issues, prevent fraudulent activity and improve the overall user experience. We analyse traffic patterns to understand which content is most useful to visitors.
We share booking information with the local rental company that will provide your vehicle. This sharing is necessary to fulfil the service you requested.
Payment processing requires sharing transaction data with our payment service provider. These providers operate secure systems and handle card information according to industry security standards.
We may disclose personal data if required by law, legal process or government request, or to protect our rights, property or safety and that of our users.
We do not sell personal data to third parties or share it for marketing purposes unrelated to your booking.
We retain personal data only as long as necessary for the purposes described in this policy or as required by law. Contact form submissions are typically kept for a reasonable period to maintain a record of correspondence.
Booking data is retained to fulfil the rental service and for a subsequent period to handle any queries, complaints or disputes that may arise. After this operational period, we delete or anonymise the information.
Technical logs are retained for a limited time for security and diagnostic purposes, then routinely deleted.
Under data protection law, you have rights regarding your personal information. You can request access to the data we hold about you, ask for corrections to inaccurate information, or request deletion of your data in certain circumstances.
You may object to certain processing activities or request restriction of processing. You also have the right to data portability - receiving your data in a structured, commonly used format.
To exercise these rights or raise any privacy concerns, contact us at [email protected]. We will respond to requests within the timeframes required by applicable law.
If you believe we have not handled your data appropriately, you have the right to lodge a complaint with a data protection supervisory authority in your jurisdiction.
For questions about this Privacy Policy, how we handle your personal data, or to exercise your data protection rights, please email us at [email protected].
Our office address is Podgorze, Krakow, Poland. We are available Monday to Sunday from 8:00 AM to 8:00 PM (GMT+1).
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The date at the top of this page indicates when the policy was last revised.